Frequently Asked Questions
Everything you need to know about your luxury leather purchase
What materials are used in The Chesterfield Brand products?
We exclusively use high-quality, full-grain leather, primarily Cow Wax Pull-up leather, which is known for its soft feel and vintage appearance that improves with age.
How should I maintain my leather bag?
We recommend using our specialized leather wax to maintain the suppleness and water-repellent properties of the leather. Simply apply with a soft cloth and rub gently.
What is the estimated delivery time for my order?
Orders within Europe typically arrive within 2-5 business days. International shipping times vary by location, usually ranging from 5-10 business days.
Do you offer a warranty on your products?
Yes, we provide a 2-year warranty on all our products covering manufacturing defects in materials and craftsmanship.
Can I return my order if I am not satisfied?
You can return any unused product in its original packaging within 30 days of receipt for a full refund or exchange.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various regional payment methods like iDEAL and Klarna.